What if my tyres are damaged?

Damaged on Delivery

In the unlikely event that your tyres arrive damaged, here are the steps you should take:

1. Inspect the Tyres Immediately:

   • As soon as you receive your tyres, inspect them for any visible damage, such as cuts, bulges, or punctures. Check the tyres for any signs of impact or mishandling.

2. Document the Damage:

   • Highlight the area of damage if possible by adding a chalk mark to the tyre circling the damage.
   • Take clear photographs of the damaged tyres. 
   • This documentation will be helpful for reporting the issue and processing any claims or returns.

3. Contact Tyroola Customer Service:

   • Reach out to Tyroola’s Customer Service Team as soon as possible.  Provide them with details of the damage and the photographs you took.

4. Follow Their Instructions:

   • Our staff will guide you on the next steps. This may include returning the damaged tyres or providing additional information. They might offer a replacement, a refund, or other solutions depending on each individual situation.

Damaged during Fitment

If your tyre is damaged during fitment by one of our affiliated fitting partners, we will arrange a replacement tyre for you as soon as possible.

Please contact our Customer Service Team directly or ask the fitter to contact us, and provide photos of any damage incurred. 

Damage after Fitting

If you have discovered damage to your tyres during driving, Tyroola offers an optional Tyre Protect policy to help with this kind of issue.

If you believe the damage is due to a manufacturing defect, all our tyres come with a 12-month warranty, and some also have an extended coverage of up to 5 years. 

Please contact our Warranty Team by including all relevant photos and information here: Submit a Request

If you are unsure how to proceed, please contact our Warranty Team for assistance.